| SERVICES |
| Everything you need. And then some. | ||
| Account Management Services | ||
| C/F's primary service is service. Our account management team knows your business, your market, your unique needs. And they know how to apply our unsurpassed capabilities to help achieve your goals. Best of all, C/F's commitment to service doesn't cost you more. It gives you more – much more – for every fulfillment dollar you invest. | ||
| Database Management Services | ||
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WINDOWS SERVER PLATFORM + UNITED STATES AND INTERNATIONAL ADDRESSES + UNLIMITED DEMOGRAPHIC CAPABILITIES + DEMOGRAPHIC AND AUDIT DATA VALIDATION WITH CORRELATION TESTING + FILE SEGMENTATION BY RECORD CATEGORIES + MULTI-MAGAZINE FILE MANAGEMENT CAPABILITY + ADD-TO-REQUAL/RENEWAL PROCESSING + ACTIVATE AND DEACTIVATE RECIPIENTS BASED ON CLIENT SPECIFICATIONS + DUPLICATE DETECTION & ELIMINATION EVERY ISSUE + PROCESSING OF ACS DATA FROM USPS + TELEPHONE NUMBER, FAX NUMBER AND EMAIL ADDRESS APPENDING + TELEPHONE & FAX NUMBER AREA CODE UPDATING + BASIC AND CUSTOM REPORTS FOR CIRCULATION MANAGEMENT AND AUDIT + ARCHIVE QUALIFIED ADDITIONS AND REMOVALS FOR CIRCULATION AUDIT + PAID SUBSCRIPTION DEPOSIT REGISTERS, EARNED INCOME, AND LIABILITY REPORTS + UNITIZATION WITHIN UNIT AUDIT TOLERANCE + DUAL ADDRESSES, BUSINESS AND HOME OR ALTERNATE LOCATION + SIC, NAICS AND FORTUNE 1000 CODING AND MAINTENANCE |
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| 24x7 Client On-Line/Interactive Access | ||
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USER-FRIENDLY INTERFACE DESIGNED FOR NON-TECHNICAL USERS + UNLIMITED NUMBER OF SIMULTANEOUS USERS + ACCESS CONTROLLED BY CLIENT-SPECIFIED USER PROFILE + FILE LOOKUP BY ACCOUNT NUMBER, NAME OR ANY ADDRESS ELEMENT + FILE COUNTS BY MULTIPLE DATA ELEMENTS + FILE RETRIEVAL BY MULTIPLE DATA ELEMENTS + FORMATTING OF RETRIEVED RECORDS + EMAIL OF RETRIEVED RECORDS TO USER OR 3RD PARTY + ENTRY OF ADDRESS CORRECTIONS AND DELETES FOR QUALIFIED RECORDS + ENTRY OF ALL TRANSACTIONS FOR NON-QUALIFIED FILE SEGMENTS + ALL CLIENT-SPECIFIED STANDARD REPORT PACKAGES |
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| Internet Services | ||
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WEB-HOSTING OF SUBSCRIPTION FORMS > ACCOUNT LOOKUP FACILITY > AUTOMATIC FILL-IN OF NON-DEMOGRAPHIC DATA FROM BROADCAST EMAIL > VALIDATION OF DEMOGRAPHIC RESPONSES > CLIENT-SPECIFIED COMPLETION CRITERIA TO ALLOW SUBMIT > ASK FOR NAME, EMAIL ADDRESS OF OTHER APPROPRIATE RECIPIENTS > INVITE REQUEST TO RECEIVE OTHER PRODUCTS FROM THE SAME PUBLISHER + WEB-ACCESSIBLE WEBFORM RESPONSE REPORTS + SYSTEM-GENERATED FORM/ORDER ACKNOWLEDGEMENT VIA EMAIL + SYSTEM-GENERATED PROSPECTIVE SUBSCRIBER REFERRALS VIA EMAIL + BROADCAST EMAIL LINKED TO PERSONALIZED WEB-HOSTED RESPONSE FORM FOR CIRCULATION MARKETING AND SURVEYS + BROADCAST EMAILS FOR NEWSLETTERS AND AD SPACE MARKETING + BROADCAST FAX EFFORTS + OPT-OUT OPTION PROCESSING + UNDELIVERABLE EMAIL ADDRESS RESOLUTION AND PROCESSING |
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| Periodical Class Mail Preparation System | ||
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ADDRESS STANDARDIZATION + ZIP+4 AND CARRIER ROUTE APPENDING + CASS/PAVE CERTIFICATION & REPORTING + FIRM PACKAGING + PERIODICAL CLASS PRESORTATION + PERIODICAL BAG TAGS & ISSUE LABELS + PALLETIZATION PROCESSING + MAIL.DAT FILE CAPABILITY + STANDARD 1" LABELS OR 1.5" LABELS WITH PERMIT INDICIA + INK JET FILE CAPABILITY + OPTION TO TRANSMIT PERIODICAL CLASS MAIL PREPARATION OUTPUT FILES TO PRINTER/MAILER FOR LOCAL LABEL, BAG TAG, REPORT PRINTING |
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| Clerical and Data Capture Services | ||
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DAILY MAIL RETRIEVAL FROM POST OFFICE + OPEN, SORT, SCREEN AND EDIT MAIL TO CLIENT SPECIFICATIONS + DAILY RAW MAIL FLASH COUNTS VIA EMAIL + RETURN OR RESOLVE MAIL WHICH CANNOT BE PROCESSED AS SUBMITTED + BATCH MAIL BY COMMON CRITERIA FOR INPUT + REAL-TIME KEY ENTRY BY ON-SITE STAFF + ADD-TO-REQUAL PROCESSING OF DUPLICATES DETECTED DURING ENTRY + DEMOGRAPHIC, AUDIT FIELD AND PROMOTION SOURCE VALIDATION + BANK DEPOSITS AND CREDIT CARD PROCESSING + DOCUMENT STORAGE FOR AUDIT OR CUSTOMER SERVICE RETRIEVAL |
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| Subscriber Care Services | ||
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INBOUND TELEPHONE SUBSCRIBER CARE REPRESENTATIVES + CLIENT-SPECIFIC SUBSCRIBER CARE TELEPHONE LINES + INBOUND TOLL-FREE SUBSCRIBER CARE LINES + MAGAZINE-SPECIFIC INBOUND EMAIL ADDRESSES FOR SUBSCRIBER USE + INBOUND SUBSCRIBER CARE E-FAX SERVICE + INBOUND TELEPHONE ORDERS, PAID AND FREE + SINGLE COPY SALES, BILLING, COLLECTION, SHIPPING + MISSING ISSUE SERVICE BASED ON CLIENT POLICY |
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| Circulation Audit Services | ||
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PREPARATION AND FILING OF PUBLISHER STATEMENTS + TRANSMIT ANALYZED ISSUE, INTERIM ISSUE TO AUDIT BUREAU + TRANSMIT ADDITIONS AND REMOVALS TO AUDIT BUREAU + TRANSMIT TELEMARKETING, WEBFORM AND EMAIL SOURCES TO AUDIT BUREAU + RETRIEVE HARDCOPY SOURCE MATERIAL AND SHIP TO AUDIT BUREAU + COORDINATE WITH AUDIT BUREAU, RESOLVE QUESTIONS, MONITOR PROCESS |
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| Reader Inquiry Processing Services | ||
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SALES LEAD RECEIPT BY MAIL, FAX, EMAIL, OR WEB FORM + SALES LEAD REAL-TIME DATA ENTRY LINKED TO RECIPIENT DATABASE + REAL-TIME MAINTENANCE OF ADVERTISER FILE AND NEW ISSUE SETUP + COMPUTER PROCESSING BASED ON CLIENT SCHEDULE OR PARAMETERS + ADVERTISER OUTPUT: CUSTOM FORMS. DAVAC OR PRESSURE-SENSITIVE LABELS, FTP, EMAIL, DISKETTE, CD-ROM, ZIP DISK, 3480 CARTRIDGE, MAGNETIC TAPE + LEAD REPORTS OR COPIES DISTRIBUTED TO SALES TEAM, ELECTRONIC OR PAPER + PUBLISHER REPORTS: > RESPONSE REPORT BY ADVERTISER SHOWING ITEM COUNTS THIS RUN, TO DATE > INQUIRER NAME AND ADDRESS LIST > CARD-SPECIFIC DEMOGRAPHIC ANALYSIS OF SALES LEADS > INQUIRY ANALYSIS REPORT PACKAGE BY ADVERTISER > STATE COUNT OF ALL INQUIRERS > AUDIT TRAIL REPORT + AD-HOC REPORTS/PROCESSING: > RE-RUN LEADS FOR ANY ITEM IN ANY ISSUE > SELECTIONS FROM HISTORY MASTER FILE > LIST REPONSES BY ADVERTISER/ITEM WITH DEMOGRAPHIC DATA > PRODUCT CODE ANALYSES > SPACE UTILIZATION AND PURCHASE ANALYSES > CLOSED ISSUE REPORTS > YEAR-END ANALYSES + ALL HARDCOPY OUTPUT LASER-PRINTED |
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| Lettershop and Direct Mail Services | ||
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MERGE/PURGE DUPLICATE ELIMINATION AND REPORTING + HIGH SPEED LASER PRINTING, CONTINUOUS FORM OR SHEET-FED + QUALIFICATION FORMS, LETTERS OR DOUBLE-POSTCARDS + LASER-ADDRESSING OF SOLID-FACE ENVELOPES + FOLDING, INSERTING, SEALING, TABBING, METERING + FIRST CLASS, STANDARD-A AND STANDARD-B MAIL PREPARATION SYSTEM |
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24 Cook Street | Billerica | MA | 01821-6043 |
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