Business Solutions for Business Publishers

If you're like most business publishers, your advertisers are looking for alternatives to print advertising and, in response, you've extended your brands to include additional online, offline, and in-person events to your portfolio of products.

The result? Growing but increasingly disparate, multi-channel data silos with no real economies of scale. Circulation data is housed and managed in your audience development department. E-newsletter subscribers are the purview of editorial. And your online and offline event attendees are safeguarded by marketing.

You need a flexible, integrated database management partner with real-world publishing expertise to help you respond to changing business needs in real-time with real-time data.

Computer Fulfillment's end-to-end data solutions help publishers of any size expand their media view with online, real-time circulation & database management solutions and an expert support staff with real-world publishing experience.

Integrate.
Integrate all your data across all channels into one actionable resource. With our powerful relational database solution you'll finally be able to gain a global view of your audience and a competitive advantage over your competition.
Identify.
With the time-consuming data-handling and manipulation tasks covered, you and your team can focus on what matters most - leveraging your audience data to create new business opportunities. Identify new audience trends and develop new products to accommodate both your advertisers' and audience needs.
Engage
Streamline campaign management. Deploy, track, and analyze print and electronic marketing campaigns right from your desktop. Engage your audience quickly using a broadcast email solution that seamlessly accommodates ten or ten million emails. Effortlessly manage bounces and opt-outs with real-time, closed loop updates to your master file.
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Copyright © 2013 Computer Fulfillment Inc. All Rights Reserved.
Unparalleled Service, Unrivaled Expertise Newsletter Archives

We've built our business around helping business publishers build their audiences. With nearly 200 titles in our portfolio, we're large enough to provide the economies of scale and operational efficiencies today's business publishers need. But as a privately-owned family business, we're agile enough to respond quickly to our clients' changing business needs.

We consider ourselves your partner as well as your service provider. We pride ourselves on delivering unparalleled customer service, unrivaled industry expertise, and an unrelenting commitment to innovative solutions for what's coming next in publishing.

We're passionate about your business success and that spills over into everything we do. Nowhere is that more evident than in our commitment to good, old-fashioned customer service, the kind of service that instills trust in our customers:

  • Trust that we'll get the job done without charging you an arm and a leg.
  • Trust that we'll offer you new ways of looking at your business.
  • Trust that we'll get you out of tough spots because, after nearly fifty years serving the publishing industry, we've been there.

Publishing seems to be changing at the speed of light these days and busy audience development professionals may be hard-pressed to keep up to date with all of it.

Our monthly newsletter, begun in 2010, is designed to alert customers and prospects alike of upcoming industry education and networking events and provide informative articles on relevant topics.

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Copyright © 2013 Computer Fulfillment Inc. All Rights Reserved.
Integrate. Identify. Engage

For nearly fifty years we've been providing business publishers with innovative, full-service solutions and support. Our end-to-end suite of audience relationship management tools lets you leverage economies of scale, true operational efficiencies, and a veteran team of circulation management and fulfillment professionals as well as mine the wealth of opportunity that resides in your audience databases.

Traditional Circulation & Fulfillment

Our e-circ solution delivers tangible business benefits, deep, actionable data mining and continual innovation that meets your needs in real-time, with real economy. Some features include:

  • Interactive, user-friendly interface
  • 24X7 access to your data and online reporting
  • Basic & Custom Reporting capabilities
  • Web-hosted subscription forms
  • Broadcast email and fax capabilities

Integrated Audience Relationship Management

Our MediaView solution integrates all your data across all channels into one actionable resource and leverages your entire audience using a wide variety of tools for correlating, filtering and acting upon audience data. It’s a breakthrough solution for the publishing industry that turns disparate multi-channel customer data into actionable intelligence.

  • Search for existing customers by any contact field, and view entire relationship histories
  • Create queries to identify customer segments across multiple groups, brands or products
  • Build and save custom query reports
  • Manage all aspects of direct marketing campaign fulfillment from your desktop.

We're Here to Help!

Outsourcing your data is one of the most important business decisions you'll make for your organization. Fulfillment isn't a commodity, it's a partnership between you and your service provider. Finding the right fit is essential for long-term success.

Whether you're considering outsourcing your fulfillment for the first time or reviewing your current vendor, we know you'll have lots of questions - about us, our services, and how our solutions can help you address your needs and your goals.

We're always here to guide you through the selection process, answer your questions, or give you a one-on-one demonstration of our solutions.

Get in touch using the contact form and we'll follow up as soon as possible. Or, for more immediate attention, contact Heather Cejovic, our VP of Client Services, via email or by phone at 908-232-8438.

Copyright © 2013 Computer Fulfillment Inc. All Rights Reserved.
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Computer Fulfillment, Inc.
Our headquarters, located about 25 miles northwest of Boston in Billerica, Massachusetts, is home to both our IT staff and our customer service and support staff. Office hours are 8:30 am to 5:00 pm EST.
Contact Us:
Computer Fulfillment
24 Cook Street
Billerica, MA 01821-6043
Phone: 978-671-0440
Fax: 978-671-0450
Copyright © 2013 Computer Fulfillment Inc. All Rights Reserved.
Frequently Asked Questions
  • Why should I outsource my database management?
    • In today's competitive business environment, publishers need to leverage economies of scale wherever possible. Outsourcing your circulation and database management allows you to leverage our unparalleled fulfillment and audience relationship management expertise and infrastructure to reduce headcount, streamline operations, and focus your attention on developing new products and services.

  • How much will it cost?
    • Because every publishers' needs are unique to their business models, it is impossible to estimate your fulfillment costs without knowing specific information about your publications, circulations, and ancillary product offerings.

      Do not hesitate to contact us to tell us more about your specific needs or request a proposal.

  • How long does the conversion process take?
    • Every publishers' files are unique. As a result, there is no way to generalize the time a conversion will take. A Conversion Plan is developed for each customer which defines stages and timelines in advance of any conversion.

      Prior to each conversion, we request a complete master file, full set of reports, and duplicates of output such as issue files, invoices, renewals, financials, and any other documents produced from a recent issue close. Once those documents are received, Computer Fullfilment produces full statistics and replicates all output from the conversion test file to ensure that the replicated output matches the sample issue documents prior to scheduling the actual conversion.

  • Where are you located?
    • Our offices are located in Billerica, MA, just outside of Boston.

  • Where is your customer support located?
    • All of our customer and technical support is conducted from our Billierica, MA offices.  We do not utilize 3rd-party vendors, or outsource our customer service, but, instead, rely on in-house staff to handle all of your service and support issues.

  • What types of products do you fulfill?
    • Computer Fulfillment has specialized in meeting the needs of business publishers for nearly 50 years and prides itself in being a full-service provider.  In addition to handling all of your controlled and paid fulfillment needs, we can also:

      • manage your digital edition delivery
      • file your BPA or ABC statements
      • host your online subscription forms
      • give you 24/7 access to your circulation data
      • broadcast fax or email your subscription renewal / acquisition efforts

      Our MediaView, integrated audience relationship management solution allows you to integrate all of your data from all product channels into one master database, identify audience trends and develop new products, and engage your audience quickly using a broadcast email solution that seamlessly accommodates ten or ten million emails.

  • Do you provide client training on your system?
    • Computer Fulfillment can provide on-site or remote system training for all users.

  • Do you have a disaster recovery plan?
    • Electronic documents are saved each weekday night and weekly back-ups are stored off-site.  Hard-copy documents are stored in their original form on-site.  BPA and ABC have disaster recovery procedures to authenticate documents lost in transit, fire or flood, and the costs of these processes are covered by Computer Fulfillment's insurance.

  • How many emails can I send?
    • Send 10 or 10 million emails.  We've invested heavily in our IT infrastructure to ensure that our customers can quickly and easily blast large email marketing efforts quickly and easily.

  • What is your Privacy Policy?
    • Privacy management is both client- and file-specific of use of email addresses, fax numbers and telephone numbers.  Each may be single- or multi-tiered according to customer requirements.  Most often, our clients request a multi-tiered structure which allows specific permission levels for both type of contact and type of content (i.e.; subscription management, event notifications, news and updates, or third-party notifications).

      We recommend all electronic information collection forms provide a link to corporate or product privacy policies and all hard copy documents or scripts include privacy domain name or link.

  • What type of reporting is available?
    • Standard circulation reports for each issue served are automatically generated as downloadable PDF files and include:

      • List code versus geographic destination
      • BPA Paragraph 3a
      • BPA Paragraph 3b projected through audit year
      • BPA Paragraph 3c
      • BPA Paragraph 4
      • Effort Code report

      In addition, you can create unlimited ad hoc reports using any data element in any record type. The only limit is your imagination. Typical reports include:

      • Opt-in / Opt-outs
      • Previously deployed messages
      • Email opens & click-throughs
      • Do Not Call
      • Do Not Fax
      • Do Not Email
  • Do you sell software?
    • No, we offer web-based SaaS (software-as-a-service) solutions which means we handle any updates or patches required and you can rest-assured your data is hosted on the most up-to-date version available.


Computer Fulfillment, Inc.
Our headquarters, located about 25 miles northwest of Boston in Billerica, Massachusetts, is home to both our IT staff and our customer service and support staff. Office hours are 8:30 am to 5:00 pm EST.
Contact Us:
Computer Fulfillment
24 Cook Street
Billerica, MA 01821-6043
Phone: 978-671-0440
Fax: 978-671-0450
Copyright © 2013 Computer Fulfillment Inc. All Rights Reserved.